Privacy Policy

Last updated: 14 May 2026

This Privacy Policy explains how Medway Glass & Glazing Limited (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit our website, contact us, request a quotation, or use our services.

By using this website, you agree to the terms of this Privacy Policy.

1. Who We Are

Medway Glass & Glazing Limited is a glazing and glass services company operating in the United Kingdom.

Registered Office: 61 Weybridge Close, Chatham, England, ME5 8RW. (find-and-update.company-information.service.gov.uk)

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us via the contact details provided on our website:

Medway Glass Website

2. What Information We Collect

We may collect and process the following types of personal data:

Information You Provide Voluntarily

This may include:

Your name
Email address
Telephone number
Postal address
Details relating to your enquiry or project
Any documents, images, or information you submit through forms or email

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited and time spent on the website
Referring website addresses
Cookies and usage data

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to enquiries and provide quotations
To deliver our glazing and related services
To manage customer relationships
To improve our website and services
To process payments and maintain records
To comply with legal and regulatory obligations
To detect and prevent fraud or misuse of our website

Where permitted by law, we may also use your information to contact you regarding services, promotions, or updates relevant to your enquiry.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing personal data:

Consent – where you have given clear permission
Contract – where processing is necessary to provide services requested by you
Legal obligation – where we must comply with legal or regulatory requirements
Legitimate interests – where processing is necessary for the operation and improvement of our business and does not override your rights

5. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies are small text files stored on your device when you visit a website.

We may use:

Essential cookies required for website functionality
Analytics cookies to understand how visitors use the website
Performance cookies to improve website functionality

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with:

Service providers and contractors who assist in operating our business
Payment providers and accounting services
IT and website hosting providers
Legal, regulatory, or law enforcement authorities where required by law

All third parties are required to handle your information securely and in accordance with applicable data protection laws.

7. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy, including legal, accounting, and reporting obligations.

When data is no longer required, it will be securely deleted or anonymised.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, disclosure, or alteration.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Your Rights

Under UK data protection law, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent
Request transfer of your personal data
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details available on our website.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

We encourage users to read the privacy policies of any external websites they visit.

11. Children’s Privacy

Our services and website are not directed at children under the age of 13. We do not knowingly collect personal data from children.

If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

Any updates will be posted on this page with a revised “Last updated” date.

13. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact:

Medway Glass & Glazing Limited

Registered Office: 61 Weybridge Close Chatham England ME5 8RW

Website: www.medwayglass.co.uk