Privacy Policy

Last updated: 14 May 2026

These Terms & Conditions govern your use of the Medway Glass & Glazing Limited website and any services provided by us.

By accessing this website or engaging our services, you agree to these Terms & Conditions.

1. About Us

Medway Glass & Glazing Limited (“we”, “our”, or “us”) provides glazing, glass installation, repair, replacement, and related services within the United Kingdom.

Registered Office: 61 Weybridge Close Chatham England ME5 8RW

Website: https://www.medwayglass.co.uk/

2. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

Use the website in any way that breaches applicable laws or regulations
Attempt to gain unauthorised access to the website or servers
Introduce malicious software or harmful material
Copy, reproduce, or exploit website content without permission
Use the website in a manner that may damage or impair functionality

We reserve the right to suspend or restrict access to the website where misuse is suspected.

3. Quotations and Estimates

Any quotations or estimates provided by us are subject to:

Site inspection where necessary
Availability of materials
Confirmation of final specifications
VAT where applicable

Unless otherwise stated, quotations are valid for 30 days from the issue date.

Prices may vary if the scope of work changes after quotation.

4. Orders and Services

A contract between you and Medway Glass & Glazing Limited is formed once:

A quotation is accepted by you; and
We confirm the booking or commencement of work.

We reserve the right to refuse or cancel orders where:

Materials are unavailable
Incorrect pricing has been provided
Access or safety concerns prevent completion of work
Payment obligations are not met

5. Payments

Payment terms will be agreed prior to commencement of work.

We may require:

Deposits before ordering materials
Interim payments for larger projects
Full payment upon completion

Late payments may result in:

Delays in services
Additional charges or interest permitted under applicable law
Suspension of further work

6. Cancellations and Refunds

Customers must notify us as soon as possible regarding cancellations.

Where materials have already been ordered or work has commenced, cancellation charges may apply.

Refunds, where applicable, will be processed within a reasonable period.

Nothing in these Terms affects your statutory rights under UK consumer law.

7. Customer Responsibilities

You agree to:

Provide accurate information regarding the property and required works
Ensure safe and reasonable access to the site
Obtain any necessary permissions, approvals, or consents
Remove or protect valuable items near the work area

We are not responsible for delays caused by restricted access, inaccurate information, or circumstances beyond our control.

8. Warranties and Liability

We aim to carry out all work with reasonable care and skill.

Where applicable, manufacturer warranties may apply to supplied products.

To the fullest extent permitted by law:

We shall not be liable for indirect or consequential losses
Our liability shall be limited to the value of the services provided
We are not responsible for delays caused by events beyond our reasonable control

Nothing in these Terms excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded under UK law

9. Intellectual Property

All website content, including text, graphics, logos, images, and design elements, remains the property of Medway Glass & Glazing Limited unless otherwise stated.

You may not reproduce, distribute, or commercially exploit website content without prior written permission.

10. Third-Party Links

Our website may contain links to external websites.

We do not control or accept responsibility for third-party websites, content, or services.

11. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy.

Please refer to the Privacy Policy for information regarding how we collect and process personal data.

12. Website Availability

We do not guarantee that the website will always be available, secure, or free from errors.

We may update, suspend, or withdraw the website or any part of it without notice.

13. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Medway Glass & Glazing Limited

61 Weybridge Close Chatham England ME5 8RW

Website: https://www.medwayglass.co.uk/